Loan officer best practices to keep your lending process running strong

first_imgIt’s easy to get a bit complacent in your processing, but this complacency can lead to disaster if you’re not careful with your vigilant awareness of regulation, rates, member needs, protocols, etc. Not good if you’re looking to maintain or enhance your credit union’s mortgage lending performance – especially in today’s highly competitive marketplace.To help keep you on the straight and narrow – and lending business running at peak levels, here are four loan officer best practices to consider adopting at your credit union:1. Organization – This may seem so basic and fundamental, but think about how many emails you receive a day and how many phone calls you may have to return.  In most cases, juggling a prospecting list along with current clients – all with different stages of need and all in different stages of the loan process is a rather cumbersome activity.Whether you are color coding emails, keeping a tickler file or just running from to do lists, find a method that works best for you and reap the benefits of a smoother experience for your members.  Organization of your files often means whether or not you meet your deadlines or whether or not they are homeless waiting for the keys to their new home.2. Communication – Borrowers are expecting things to be stressful and chaotic, but you can take that out of the equation with straightforward and direct communication.  Once the member’s loan is active, provide straightforward emails with a checklist of what is needed with easy to understand information.  Being clear and concise in your communication will reach higher member satisfaction.Plus, it’s not just what you are saying, but how you are saying it.  Casual, short, abrupt, and incomplete conversation, whether email or phone calls, are signs of laziness.  Laziness in your writing and speech shows you don’t care about your work and conveys to the member you don’t care about them. You don’t have to be cold and unfriendly, but you must pay attention to the details. Watch your tone and make sure you are responding the way the member prefers to be reached and when.   Listen to the member and become an advocate for them. Keep accuracy and communication style in the front of mind.  This will maintain a high level of trust and confidence in your abilities.3. Timeliness – This isn’t just making a closing, this is responding to every aspect of the members’ needs along the way quickly – with accurate and precise information.  If a member contacts you for a “pre-qual” letter, even if it’s the fifth time, respond quickly.  It can determine whether or not they get the house.  If they are calling with a question, impress them with your service by responding quickly and accurately.  And, if you don’t know the answer to their question, let them know you will get back with them as soon as you gather more information – and then follow through.Even if your member is very slow to respond to you, ensure you are responding to them and their needs quickly.  If you are faced with a problem, handle it quickly.  Festering problems become larger issues.  Learn how to overcome out-of-the-box scenarios such as self-employed borrowers. So when they do apply, you know how to handle them.  In this business, time is money and a delay can cost you and your members.4. Education – Helping educate the member before, during, and after the lending process is key to building rapport. It builds trust and confidence in you as a lender and helps the member determine if you are really there to help.  Set proper expectations by teaching members about how the loan process works.  If they’ve been through it before, explain what’s changed.  Give them information about what products they have available for them and help them understand why others won’t work.  Never delay to provide them details of the latest training opportunities. Be transparent to build a long-lasting relationship.  If you’re looking to maintain or enhance your credit union’s mortgage lending performance – especially in a highly-competitive marketplace, even the simplest of items matter to maintain and retain the member’s trust with their mortgage lending needs. This trust ultimately leads to return business, word-of-mouth advertising, the building of your reputation, and so much more. It all adds up to maintaining or even enhancing your credit union’s mortgage lending business. 72SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Alison Barksdale Alison Barksdale is the Assistant Vice-President of Marketing for CU Members Mortgage and has worked in the field of marketing since 2000. Her various positions within the field of marketing … Web: www.cumembers.com Detailslast_img read more

Istanbul hopes to host new, ‘historic’ Champions League final

first_img‘Improve the image’ In the meantime, the TFF, seeking to convey a “business as usual” message, announced that the Turkish league would restart on June 12, despite opposition from players and coaches.For Turkey hosting the Champions League final is of economic and touristic importance, which goes beyond sport.While tourism — an essential dynamo of economic growth in Turkey — has been severely dented by the coronavirus crisis with the suspension of international flights, hosting such a prestigious sporting event would be a welcome boost.”Turkey has a PR problem in general so hosting major events successfully is pretty much always a boost for the country’s image and gives the opportunity to promote tourism in Istanbul and beyond,” said Sarigul.For Erden, of the group of Fenerbahce supporters Vamos Bien, the government wants to “use” the Champions League final to “improve its image” while “people are worried by the pandemic and the economic problems”.Bodan, of ultrAslan, believes that if the health situation deteriorates again, “the competition will have to be cancelled”.But in this case, “the 2021 final should be played in Istanbul”, he adds. “It is our right.” In the meantime, Turkish fans are eagerly waiting, hoping that the Istanbul final will be played.Atakan Bodan, a member of the ultrAslan, Istanbul giants Galatasaray’s main fan group, feels the suspension of the top football leagues has “robbed him of joy in his life”.”I’m holding out with the Bundesliga and a few matches in the Belarusian championship, [but] I want the Champions League to resume,” he said.”It would of course be a source of pride to host a new final in Istanbul,” Bodan said. “[Istanbul] is a city of football, we are passionate.” Topics :  ‘Ready’All football fans remember the 2005 Champions League final in Istanbul and Liverpool’s stunning comeback and penalty shoot-out victory over AC Milan after trailing 3-0 by half-time. The final of the 2020 edition was set to be held on Saturday at the same venue, the Ataturk Olympic Stadium.Today, the uncertainty reigns not only over the date of a possible resumption of the Champions League, suspended during the last 16, but also on the rest of the competition as speculation abounds whether will it return as normal, if there will be no return legs, or even if a “Final four” tournament will be staged.”Whatever the scenario — final or mini-tournament — we are ready,” said the TFF, highlighting Turkey’s infrastructure and record against the pandemic.Ankara claims to have brought “under control” the fatal virus which, according to official figures, has caused about 4,500 deaths among some 160,000 confirmed cases in the country.In terms of infrastructure, Istanbul, a major tourist destination, has a large hotel fleet.And in addition to the Ataturk Stadium, the city can make available the home grounds of Galatasaray, Fenerbahce and Besiktas, which hosted the UEFA Super Cup clinched by Liverpool against Chelsea last August.”I would not expect any problems in terms of the logistics … The main concern for me is whether fans would be able to come,” noted Emre Sarigul, co-founder of the specialized website Turkish Football.”It is difficult to talk with certainty about anything regarding football right now because of how quickly the health situation can deteriorate,” he said. Fifteen years after the “Miracle of Istanbul” that cemented Steven Gerrard’s status as a Liverpool legend, the Turkish metropolis was supposed to host its second Champions League final on Saturday. But that was before the coronavirus pandemic wreaked worldwide havoc.On March 23, UEFA suspended Champions League matches until further notice as Europe’s football competitions were hit hard by the virus.Although no date has been announced for the resumption of games, the Turkish Football Federation (TFF) hopes the final will be played in August — the month when Istanbul is usually sunk into the hot and humid summer torpor.last_img read more

Time right for Gayle to walk away, insists Roberts

first_imgWEST Indies fast-bowling great Andy Roberts has hailed star batsman Chris Gayle as one of the game’s ‘great players’ but is convinced the time is right to walk away.The 39-year-old Gayle had initially revealed plans to retire from international cricket following the ICC World Cup but seemed to have a change of heart just ahead of the tournament. The batsman instead targetted the regional team’s home series against India as possibly his final matches for the West Indies.The batsman did not, however, have an outstanding World Cup, scoring a total of 242 runs in nine matches as the team limped to a ninth-place finish. Roberts, however, does not believe the player’s form merits immediate selection to the squad for the series.“I watched Chris in the One Day series in the Caribbean (against England), I watched Chris in the World Cup and I am yet to see Chris Gayle play a cover drive on the ground in any of the innings he has played, off the front foot.“He takes his time early and I don’t know the reason because I’ve seen in the early stage he gets a lot of balls to hit, but he’s just playing himself in and then after that he just tries to hit everything out of the ground and I don’t think youngsters can learn from that,” Roberts told the Antigua Observer.“Chris has been one of our great players and I make no bones in saying that, but the time has come that we have to let the greatness speak for itself instead of trying to go on to achieve what he didn’t do, because most West Indians were hoping that he would do.”last_img read more