MSC Cruises 96 hour sale is coming

first_imgSource = MSC Cruises MSC Divina MSC Cruises 96 hour sale is comingMSC Cruises 96 hour sale is comingIt is the perfect time to book your next holiday adventure with MSC Cruises’ 96-hour online sale beginning soon! With savings of up to 50% for 2016-2017 sailings, it will be hard to say no to these great deals.With over 60 itineraries to choose from cruising the Mediterranean, Caribbean and Northern Europe, guests will have the luxury of choice as they find themselves the perfect holiday. Valid on selected itineraries departing from September 2016 to March 2017, enjoy exceptional value while you create priceless memories.Explore the magical Mediterranean on board MSC Poesia with a 7 night cruise departing from Genoa to Naples, Messina, Valletta, Palma de Mallorca, Barcelona and Marseille starting at just $452 (AUD)/ $500 (NZD) per person.Those looking to embrace the laidback Caribbean lifestyle will find it on board MSC Divina. Embark on a 7 night adventure departing from Miami and explore San Juan, Grand Turks Island and Nassau from $555 (AUD)/ $615 (NZD) per person.The sale begins midnight 28th June 2016 and ends midnight 1st July 2016 EST. With only 96-hours to bag a bargain, you won’t want to miss out!Contact UsMarketing Department MSC Cruises (Australia & New Zealand) Pty Limited Telephone 1300 028 502 MSC Cruisesbook your special cruise offer hereMSC Cruises, part of the MSC Group, is the number one cruise line in Europe, South America and South Africa, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, Cuba and the West Indies, South America, Southern Africa, and the Arabian Peninsula. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. So far, more than €3m has been collected in voluntary guest donations. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. Its fleet comprises 14 modern ships: MSC Preziosa; MSC Divina; MSC Splendida; MSC Fantasia; MSC Magnifica; MSC Poesia; MSC Orchestra; MSC Musica; MSC Sinfonia; MSC Armonia; MSC Opera, MSC Lirica. and the 2 newest ships MSC Meraviglia and MSC Seaside, which are now available for sale. In 2014, MSC Cruises launched a €5.3 billion investment plan through the order of two ships of the Meraviglia generation and two others of the Seaside generation (plus an option for a third) and in February 2016, confirmed the existing options to build a further two Meraviglia Plus ships with an even greater capacity. This means seven new ships will enter MSC Cruises’ fleet by 2021, enabling the Company to double its capacity to more than 3.4 million passengers a year. @MSCCruisesAUSlast_img read more

Warwick International Hotels reveals new name logo and identity

first_imgThe Warwick FijiWarwick International Hotels has completed a company­‐wide rebranding initiative that includes a new corporate identity, a new logo and revised visual language. The brand is now named Warwick Hotels & Resorts.The milestone heralds a new era in the history of the 35-­year-­old Collection of distinct, upscale hotels and resorts known for quality, excellent locations and high level of standards and services.Warwick Hotels & Resorts new logoThe rebranding is designed to reflect Warwick Hotels & Resorts status as a major international hotel group and accentuates the company’s focus on both its city and resort hotels.In the Asia-­Pacific region, the key properties that will undergo rebranding are Warwick Le Lagon ­‐ Vanuatu and Warwick Fiji. In addition to the name and logo change, the rebranding encompasses changes in staff uniforms, guest room collateral items, colour schemes, communication materials, staff training programs, facade and interior signage.While the company’s name has changed, excellence in customer service has not, according to Dean Swaagman, Regional General Manager, Warwick Hotels  & Resorts  – Pacific.Our company is proud of the continued investment in the Pacific resorts, a collection of hotels that reflect the natural beauty and vibrancy of Fiji, Vanuatu and Bali. Our mission is to ensure the highest standard of satisfaction and quality for both our new and returning guests. A focus on unrivalled facilities, well appointed rooms and the best of local, and international cuisines has seen our hotels become award-­winning properties.”Warwick Fiji recently underwent an extensive renovation and refurbishment, as part of a $25m investment in five core hotels worldwide, to help further meet the satisfaction of and improve the quality of stay for new and regular guests.This focus on customer satisfaction has seen five of the Pacific resorts – Warwick Fiji, Warwick Le Lagon ­‐ Vanuatu, Warwick Ibah  Luxury Villas and Spa, The Naviti Resort and Tambua Sands Beach Resort recognised with TripAdvisor’s 2016 Certificate of Excellence. In addition, the sixth hotel in the South Pacific Warwick portfolio  -­‐ Tokatoka Resort Nadi Airport  -­‐ has been currently rated the number one property for accommodation in Nadi on TripAdvisor.In the past three years, Warwick Hotels & Resorts has added new hotels in key locations, including Chicago, Dubai and Nassau Paradise Island, the Bahamas. The latter resort is expected to open in October.These newer properties join hotels in major destinations throughout the world, including Paris, New York and Brussels. Across the collection, each hotel will now have a clear and consistent identity with the Warwick Hotels  & Resorts brand as represented by the new logo.Warwick Hotels  & Resorts will soon announce plans for additional initiatives as the company continues its forward momentum. Warwick Hotels & ResortsSource = Warwick Hotels & Resortslast_img read more

Qantas transforms departure experience in Brisbane

first_imgQantas transforms departure experience in BrisbaneQantas transforms departure experience in BrisbaneQantas will open the doors next week to its new Domestic Business Lounge and Premium Lounge Entry as part of the airline’s multi-million dollar upgrade at Brisbane Airport.The upgrade began in October 2016 with the opening of a new International Lounge and will be completed in the coming months with an upgraded Qantas Club and new Chairmans Lounge at the domestic terminal.Premium Lounge Entry will offer top tier Frequent Flyers an exclusive check-in area, bag drop, security screening and escalator with direct access to the new Lounge Precinct.The Domestic Business Lounge is 30 percent bigger than the previous facility with a luxurious design inspired by the beauty of Queensland’s landscape. It also boasts a number of dining features including a cantina serving fresh Mexican dishes, unique to the Brisbane Business Lounge.Qantas Head of Domestic Lounges Helen Gray said the national carrier’s investment would raise the bar for premium domestic travel from Queensland’s capital.“This investment is all about offering our customers a premium experience from the moment they arrive at the airport,” she said.“Customers tell us that being able to enjoy a relaxing space with top quality food and wine prior to flying is high on their list when it comes to creating the ideal lounge experience.“Premium Lounge entry is a first for Qantas and will streamline the departure process, so our top tier Frequent Flyers can move through the terminal quickly and maximise their time in the lounge.“Qantas lounges are often named among the world’s best. We’re really proud of the new lounges we’ve recently opened in Singapore, Hong Kong, Los Angeles and Perth – and we’re excited to bring this successful formula to our customers in Brisbane.”DESIGN Offering seating for more than 350 people, Woods Bagot has designed a space using local materials and a colour palette inspired by Moreton Bay at twilight. Planting and natural light has been maximised to reflect the bright outdoor Queensland lifestyle.DINING Qantas Creative Director of Food, Beverage & Service Neil Perry has designed seasonal menus and introduced a new dining feature, The Cantina, serving freshly made Mexican dishes including empanadas, soft corn tacos, roast sweetcorn and quesadillas.The lounge will feature a full bar serving premium Australian wines, Rockpool Mixologist-designed cocktails and craft beer, and a wine bar open from midday. There will be all-day barista Vittoria coffee and a hydration station – Quench – a concept first introduced in the Brisbane International Lounge, focusing on hydration before flying by serving non-alcoholic beverages including a Rockpool signature tisane blend and infused water. A generous fresh hot and cold buffet will also be available. There is also a stylish new communal coffee bar within the lounge precinct.BUSINESS FEATURES The lounge features a work zone with wireless printing, power and data outlets throughout, Wi-Fi, TVs with Foxtel, shower suites with ASPAR by Aurora skincare products and an AccorHotels service experience.BESPOKE ARTQantas has worked with artist Jenna Lee of Brisbane-based Indigenous design agency Gilimbaa who has created a contemporary light and glass artwork called Rhythm of Our Stories.The artwork will be installed in the new communal lounge precinct and represents the teaching, learning and sharing of culture between generations. The light display was created by capturing a dance performance by the Ruska family with bloodlines descending from the Yuggera, Quandamooka and Yugambeh people of South East Queensland. The colours of the artwork are inspired by the fire lit at the beginning of the performance and the pattern on the glass represents the dancers’ strong connection to the land.VALET Qantas will shortly open a revamped Valet facility that offers direct terminal access. Eligible customers will be able to access Premium Lounge Entry directly from Valet.ELIGIBILITY The Brisbane Domestic Business Lounge is open to Qantas customers travelling in Business, Platinum and Platinum One Frequent Flyers, eligible oneworld Emerald members and Emirates and China Eastern Platinum customers.Premium Lounge Entry is located on Level 1 and open seven days a week, one hour prior to the first Qantas departure. It is open to customers travelling in Business, Qantas Club members, Gold, Platinum and Platinum One Frequent Flyers and oneworld Sapphire and Emerald Members, as well as Emirates and China Eastern Platinum customers.Qantas operates more than 650 domestic and regional flights from Brisbane every week. In the last few years the airline has completed the refurbishment of its A330 and B737 fleets at the Brisbane Maintenance Facility, added new services to Japan and New Zealand, and opened a sophisticated International Lounge.Qantas currently operates five Business Lounges in Brisbane, Sydney, Melbourne, Canberra and Perth.The Brisbane Domestic Business Lounge opens to customers on Tuesday 14 March.Source = Qantaslast_img read more

Scoot launches ticket sales for Berlin

first_imgScoot launches ticket sales for BerlinScoot launches ticket sales for BerlinScoot, Asia/Pacific’s Best Low Cost Airline for four consecutive years and the low-cost arm of Singapore Airlines (SIA), has launched ticket sales to its highly anticipated third long-haul destination of Berlin, Germany!The non-stop Singapore-Berlin flights are scheduled to commence on 20th June 2018 and promotional FLY fares from Australia start at a tiny $379 (ex Perth) one way, including taxes. (Bags and food extra) or $1199 in ScootBiz one way (including taxes).Ex Melbourne and Sydney, get to Berlin for $439 FLY fare (Bags and food extra), or $1299 ScootBiz, fares from Gold Coast are $429 FLY (Bags and food extra) or $1299 for ScootBiz – (all inclusive, taxes, 30 kg checked baggage, 15 kg carry-on baggage, meals and a drink, ScootTV, plus a wide leather reclining seat and in seat power.)These fares are subject to availability and will go on sale from 1000 Perth (12 noon Gold Coast and 1300 Sydney & Melbourne) on Weds January 10, till 2359 31st January 2018 (Perth) and 0159 1st February (Gold Coast) and 0259 1st February (Sydney and Melbourne.)Fares on sale are for travel from 20 June to 26 October 2018.For an additional $30 off selected FLYBAG and FLYBAGEAT fares, key in the promo code ‘GOBERLIN’. Berlin will be the SIA Group’s fourth destination in Germany, after Düsseldorf, Frankfurt and Munich, which are operated by SIA. The four-times-weekly Singapore-Berlin return flights will be operated with widebody, twin-aisle Boeing 787 Dreamliners, subject to regulatory approval.“The new Scoot route to Berlin is fantastic news for Germany. It opens up many new opportunities for Australian visitors and, with additional flights, travellers can easily explore the capital Berlin and nearby cities such as Dresden, Leipzig and Hamburg. Berlin is a happening city packed with exciting events, concerts, exhibition and shows all year round. Germany’s focus for 2018 is “Culinary Germany” which aims to introduce travellers to the country’s gourmet highlights such as the popular Currywurst in Berlin or the many Michelin starred restaurants in the capital,” according to Stefanie Eberhard, Director of the German National Tourist Office in Sydney.The 787 Dreamliner is spacious and boasts state of the art innovations that provide a more comfortable travel experience, such as improved humidity and cabin pressurization, large dimmable windows, 20% less noise and ample overhead compartment space. Scoot’s 787 Dreamliners also offer several amenities and services suited to long-haul travel, such as inflight Wi-Fi, in-seat power and inflight ScooTV entertainment streamed to guests’ own devices. Guests can choose from a full-leather ScootBiz seat with 38” pitch, 30kg checked-in baggage, and meals and drinks included, or enjoy a peaceful journey in the ScootinSilence economy class quiet zone with seat pitches ranging from 31” up to 35”.Mr Lee Lik Hsin, Scoot’s Chief Executive Officer, said, “Scoot’s low-cost long-haul business model has finally taken off in the last six months with our flights to Athens and Honolulu. Both have lived up to our expectations and our guests tell us that the 787 Dreamliner has been key to convincing them to travel long-haul on low-cost. With Berlin, we continue on our mission to bring more choices for great value long-haul, low-cost travel to more travellers so they can escape the ordinary!”Scoot’s current route network comprises 63 destinations across 17 countries, with flights to Kuantan commencing in February 2018. Scoot operates a fleet of 16 Boeing 787 Dreamliners and 24 Airbus A320 family aircraft, with four more Boeing 787 Dreamliners and 39 Airbus A320neo aircraft on order.About Scoot Scoot is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth. Scoot has carried over fifty million guests and now operates a fleet of 16 state of the art, widebody Boeing 787 Dreamliners and 24 young and modern Airbus A320 family aircraft, with four more Boeing 787 Dreamliners and 39 Airbus A320neo aircraft on order. Scoot’s network presently encompasses 63 destinations across 17 countries with Kuantan and Berlin to join the network soon. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude. Offering amenities including on-board Wi-Fi Internet connectivity and in-seat power on selected flights as well as the ability to redeem and accrue Singapore Airlines KrisFlyer miles, Scoot was voted 2015, 2016, 2017 and 2018 Best Low Cost Airline (Asia/Pacific) by and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 by Skytrax. Scoot is passionate about changing the way people travel long distance. Book your tickets at or contact our Call Centre. Find out more on,,, and and ConditionsPromotional code is case-sensitive and the discount applies to base fare only. Fares comprise the price of the air ticket and associated taxes. Fares indicated are one-way, for travel originating out of Australia on selected Scoot flights. Taxes are subject to change due to currency fluctuations. Blackout periods may apply during school holidays and event periods. Unless stated otherwise, Economy Fly fares exclude checked baggage, meals and inflight entertainment. Offer is valid for online bookings made at and on Scoot’s mobile app for supported devices only. Full payment is required at the point of booking. Payment processing fees per guest segment are not included. Full list of fees is available at Seats are limited and may not be available on all flights or all dates. Bookings are not refundable except as provided in the Conditions of Carriage. All the terms and conditions are available at = Scootlast_img read more

Private Mortgage Insurers Post Strong March Figures

first_imgPrivate Mortgage Insurers Post Strong March Figures Share “”Mortgage Insurance Companies of America””: (MICA) reported a lift in business in March, with dollar volume rising both month-over-month and year-over-year.[IMAGE][COLUMN_BREAK]MICA member companies (“”Genworth Mortgage Insurance Corporation””:, “”Mortgage Guaranty Insurance Corporation””:, and “”Radian Guaranty Inc.””: issued 40,893 certificates representing about $10.1 billion in March, the trade group reported. March’s numbers are an improvement over February (which saw 34,665 policies issued for $9.2 billion in loans) and March 2012 (when companies wrote 30,080 policies for $6.7 billion in loans).Member companies reported a total of $402.1 billion in primary insurance in force for the month.At the same time, the number of private mortgage insurance applications received by MICA members totaled 43,278 in March, up from 36,793 in February and 32,540 in March 2012. March’s application volume was the highest since last October, when MICA members reported receiving 46,045 applications.The cure/default ratio spiked to 138.5 percent from February’s 102.5 percent, with MICA recording 23,953 cures and 17,298 defaults. in Originationcenter_img April 30, 2013 478 Views Agents & Brokers Attorneys & Title Companies Genworth Mortgage Insurance Corp. Investors Lenders & Servicers Mortgage Guaranty Insurance Corp. Mortgage Insurance Radian Guaranty Inc. Service Providers 2013-04-30 Tory Barringerlast_img read more

CFPB Proposes Rule Revisions in Response to Industry Concerns

first_img Share June 25, 2013 459 Views Agents & Brokers Attorneys & Title Companies Compliance Consumer Financial Protection Bureau Investors Lenders & Servicers Regulation Service Providers 2013-06-25 Krista Franks Brock The “”Consumer Financial Protection Bureau””: (CFPB) announced Monday proposed revisions to its ability-to-repay rule, mortgage servicing rules, and rules regarding consumer protections. [IMAGE]””Today’s proposal revises and clarifies certain aspects of our rules to ease implementation and to pave the way for more effective consumer protections in the marketplace,”” said Richard Cordray, director of the CFPB. One of the clarifications specified in Monday’s announcement is the definition of a loan originator. CFPB rules detail qualifications and compensation guidelines for loan originators, and industry participants have expressed a need to ensure tellers and administrative staff are not considered loan originators for the purposes of these new guidelines. Also related to compensation, the CFPB specified points and fee thresholds specifically for manufactured housing employees. [COLUMN_BREAK]Monday’s proposals also addressed the ban on financing credit insurance premiums, which is set forth in Dodd Frank and in the CFPB’s loan originator compensation rules. “”The proposal would provide guidance on when credit insurance premiums are considered to be calculated and paid on a monthly basis for purposes of an exclusion from the statutory prohibition,”” the CFPB stated. Additionally, the CFPB proposed changing the implementation date of this and other compensation-related rules from January 10, 2014 to January 1, 2014. “”The Bureau believes that having the rule take effect at the beginning of a calendar year may help compliance since compensation plans, training, and licensing and registration are often structured on an annual basis,”” the CFPB said. The CFPB also plans to spend the next two years refining its definitions of “”rural”” and “”underserved”” areas for the purposes of encouraging lending and protecting consumers in these areas. Small creditors not operating in these areas would be exempt from some rules, such as the ban on high-cost balloon mortgages.The CFPB also clarified rules relating to loss mitigation. If a loss mitigation application is incomplete, the servicer must notify the applicant and let him/her know what is missing. The proposed revision also protects consumers from falling into foreclosure until they have “”had a reasonable time to supply the needed documents or information,”” according to the CFPB.center_img CFPB,CFPB Proposes Rule Revisions in Response to Industry Concerns in Government, Origination, Servicinglast_img read more

Ocwen Finally Sees Some Relief as Complaints Fall

first_img December 22, 2015 503 Views Ocwen Financial’s mortgage servicing practices have been the center of much scrutiny among its customers but new data shows that this picture is slowly but surely changing.The Consumer Financial Protection Bureau’s (CFPB) monthly consumer complaint snapshot showed that although Ocwen is still listed among the top 10 most-complained-about companies, complaints are declining at this company.From July 2015 to September 2015, Ocwen had an average of 409 complaints. The majority  of these complaints were mortgage-related and a small amount involved debt collection.Bank of America, Wells Fargo, JPMorgan Chase, and Nationstar also had a significant amount of mortgage-related complaints.Year-over-year, during this same time period from July to September 2015, Ocwen complaints fell 19 percent, the only company in the top 10 to see a decrease this month. This will mark the second time in the CFPB’s report that Ocwen complaints have fallen.The CFPB found that TransUnion (53 percent), Equifax (26 percent), Citibank (22 percent), Wells Fargo (16 percent), JPMorgan Chase (16 percent), Nationstar Mortgage (15 percent), Capital One (15 percent), and Experian (8 percent) all saw increases in the number of complaints at these companies.Bank of America was the only company to experience no growth or decline in complaints from July to September 2014 to July to September 2015.According to the data, Equifax (1,137), TransUnion (1,123), and Experian (969) were the most-complained-about companies for July to September 2015.The CFPB has handled about 770,100 complaints as of December 1, 2015, which includes 21,000 complaints in November.The CFPB reported that debt collection, mortgage, and credit reporting complaints remain the top three most-complained-about consumer financial products and services, collectively representing about 68 percent of complaints submitted in November 2015.Overall, complaints are down 12 percent from October 2015 to November 2015, the CFPB said. During the same time period,  mortgage complaints declined 10 percent.In November, the CFPB received 4,045 mortgage complaints, bringing the total to 205,915.Click here to view the full report. in Daily Dose, Data, Featured, Government, News, Servicing Complaints Consumer Financial Protection Bureau mortgage Ocwen 2015-12-22 Staff Writercenter_img Ocwen Finally Sees Some Relief as Complaints Fall Sharelast_img read more

Homebuyers Taking a Closer Look at Mortgage Disclosures

first_imgHomebuyers Taking a Closer Look at Mortgage Disclosures May 17, 2016 507 Views in Daily Dose, Data, Government, Headlines, News More borrowers are taking a closer look at their mortgage documents before it’s too late, and more agencies are helping these borrowers understand what they’re getting into, well before new federal guidelines go into effect this fall, according to a recent survey by the American Land Title Association (ALTA), in conjunction with of the Mortgage Bankers Association and National Association of Realtors.The survey, which looked into 1,500-plus new home closings, showed that more homebuyers are reviewing their mortgage documents ahead of their scheduled closing, under new federal “Know Before You Owe” regulations that become mandatory as of October 3, 2015. Under the new regulations, the Consumer Financial Protection Bureau (CFPB) requires homebuyers to receive a five-page closing disclosure at least three days before the closing of their mortgages.Despite the October date, many mortgage servicers are already using the disclosure, and consumers are happily studying the information. According to ALTA, 92 percent of borrowers surveyed are using the disclosure papers, a big leap from the 74 percent who used to tunnel through disclosure information prior to the five-page breakdowns.The survey did, however, show the continued need for all parties involved in a transaction to work together to ensure the consumer experiences a positive closing. According to the survey, consumers received valuable information about their transaction from loan officers (39 percent), title/settlement agents (30 percent) and real estate agents (29 percent), meaning that information for consumers is coming from a broad spectrum of professionals involved in the homebuying process.“Fortunately, consumers continue to view title and settlement agents as valuable resources that provide peace of mind and help them get the keys to their home,” said Michelle Korsmo, ALTA’s chief executive officer.This is not to suggest that homebuyers know all they need to know, nor that the CFPB has done all it’s could to make things clearer for borrowers. The survey, in fact, found that 12 percent of homebuyers in a purchase transaction using the closing disclosure were unsure if they had bought an owner’s policy. This compares to 8 percent of homebuyers who were unsure under the old regulations.That said, Korsmo is generally positive on the future of the disclosure, once the bugs are worked out.“While there remain challenges to complying with the regulation, title and settlement agents went to great lengths to prepare and train staff prior about the new process,” “she said.The CFPB announced it would clarify and provide additional guidance on the rule this summer.center_img Share CFPB Homebuyers Know Before You Owe TRID 2016-05-17 Scott_Morganlast_img read more

QA With Fifth Thirds Ed Robinson Head of Mortgage

first_img October 13, 2016 750 Views Q&A With Fifth Third’s Ed Robinson, Head of Mortgage in Daily Dose, News, Print Features Fifth Third Mortgage Originations 2016-10-13 Seth Welborncenter_img Ed RobinsonEditor’s note: This select print feature originally appeared in the October 2016 issue of MReport magazine.Edward L. Robinson was named SVP and Head of Fifth Third Mortgage, a division of Fifth Third Bancorp, in July 2016. Now that he has had time to settle into this role, we thought it fitting to get his thoughts on the industry in honor of our issue dedicated to the “Best in Origination.” His distinguished career in banking has also included serving as SVP and as VP of originations with PHH, one of the top 10 mortgage originators in the country. He has held various positions of increasing responsibility with Genworth Financial and General Electric and served 15 years in the U.S. Army as a Special Operations team leader, during which time he successfully completed elite technical and leadership training and completed four combat tours, operating in 15 countries. Robinson recently spoke with MReport about his new role with Fifth Third and the current state of the originations market.M // What are your priorities in your new position as Head of Fifth Third Mortgage?ROBINSON // I want to continue to drive innovation through products, process, and customer service, by keeping the customer at the center of all we do. We are actively engaged with the industry, our communities, our customers, and community organizations to listen to the voices of consumers so that we can tailor our business to best meet their needs. Striking a good balance between disciplined growth and continued process improvement and process excellence capabilities is another priority. Though I am focused on growing the business—volume, revenue, and profitability—rather aggressively over the next few years, I recognize that sound growth can only come by ensuring we provide excellent customer service. We utilize tools such as Lean Six Sigma for continuous process improvement, and we maintain discipline on growing in the markets and segments upon which we’ve built our strategy for the next few years.M // What are the biggest challenges you face when overseeing a servicing portfolio of more than a MILLION loans?  ROBINSON // The single largest challenge facing any servicer today is in default management when a borrower becomes delinquent in making his or her payments. Since the financial crisis, the regulatory environment has changed immensely, particularly in the area of mortgage servicing. Though these changes have proven helpful for borrowers in ways, such as single point of contact case managers to aid throughout the term of delinquency or having added assistance in obtaining loan modifications, the rules vary widely from state to state. And many of the rules, both state and federal, are written in rather ambiguous language that leaves wide interpretation of process. This lends itself to process variation, confusion by consumers and servicers, a poor customer experience, and sometimes mistakes. We are dedicated to doing what is right for the customer at all times, but due to the varying requirements by state and federal regulators, as well as investors who buy the loans from such places as Fannie Mae and Freddie Mac, it unfortunately is easy to make errors and cause angst for all. Sound execution of any process requires attention to service, quality, and speed. The unfortunate reality is that regulatory and investor requirements are generally changing faster than servicers can keep pace with. So servicers have to consistently wrap technology with manual workarounds, which is not a recipe for success in the long term. The servicing community, regulators, and investors must collaborate to determine how to create sustainable processes and technology advancement if we truly want to do what’s best for the customer and ensure compliance.M // How are mortgage origination and servicing today different from mortgage origination servicing a year or two ago? Other than more regulation that requires more compliance, are there any differences? ROBINSON // The most substantive changes are taking place in technology. I’m a firm believer that technology advances, particularly in the realm of workflow management, is the differentiator for high-performing mortgage originations and servicing. Given the complexity of rules and regulations, we need to ensure files and activities are queued up directly for the professionals writing or servicing mortgages. There have been significant advancements in incorporating workflow directly into mortgage loan origination systems. Some technology firms have found a niche in developing tools that wrap around core mortgage servicing systems. Workflow drives speed, quality, service, cost, and most importantly compliance. Another way that both origination and servicing differ is the fact that lenders and servicers are actively performing primary market research to truly understand how to better directly serve consumers. Using Voice of the Customer helps us actively engage our customers and consumers more broadly to understand their needs and to devise methods to better serve those needs.M // How hot (or not hot) is the refinancing market right now? ROBINSON // The refinance market is still doing well due to the prolonged low interest rate environment. According to the Mortgage Bankers’ Association, the industry is expected to produce approximately $857 billion in refinance originations for the full year 2016, an increase of nearly 15 percent from 2015 refinance originations of $749 billion. The market is anticipated to shift significantly from refinance to purchase beginning in 2017 as refinance originations are expected to decline by approximately 47 percent to $455 billion, as well as an additional decline of 34 percent to $301 billion in 2018. This will be partially offset by increases of purchase originations increasing from $981 billion in 2016 to $1.085 billion and $1.446 in 2017 and 2018, respectively.M // What, if any, effect have the low interest rates had on the mortgage banking business?ROBINSON // Low interest rates are always viewed favorably for the mortgage industry. It is almost a natural hedge for other areas of the banking business that are hurt by a low interest-rate environment, like capital markets. In January of 2016, the Mortgage Bankers’ Association expected loan originations to be down 7 percent and for the 30-year mortgage rate to grow as high as 4.6 percent by fourth quarter. They are now expecting originations to be up 13 percent and the 30-year mortgage rate to grow to 3.7 percent. That’s a pretty big swing in expectations. Forty-seven percent of the originations are projected to be refinance volume, similar to 2015. Obviously, this is good for the consumer, as they get the benefit of making the largest investment they will make at historically low rates; it helps generate revenue for the mortgage industry as a whole. While there are some negative impacts in the mortgage industry that we could get into, like the impact to our $70 billion servicing or capacity to get loans closed, a low-rate environment will bring very good opportunities that we can benefit capture from as long as we are operationally sound.M // How are you reaching the low-income buyer or encouraging home buying in low income tracts? ROBINSON // We have an overarching Community Economic Development plan designed to assist low to moderate income buyers and those buying in low to moderate income tracts, including a commitment to originate more than $10 billion in mortgage production from 2016 to 2020. In certain areas we have mortgage loan originators who are solely focused on originating loans in low to moderate income tracts or on assisting low to moderate income buyers. We’re expanding the number of these MLOs, as well as assembling teams of MLOs, processors, and underwriters solely focused on these loans. We have designed products geared for these needs, including our Down Payment Assistance Program. We know the biggest obstacle to home ownership is the down payment, and this program deals directly with this obstacle. The program pays 3 percent of the total loan cost, up to $3,600, for low-income buyers and those buying in low-income neighborhoods. We’re continuing to evaluate consumers’ evolving needs and creating products to meet those needs. Sharelast_img read more

IDS Promotes Beckie Santos to Manager of New Product Development

first_img IDS 2017-08-09 Joey Pizzolato August 9, 2017 525 Views International Document Services, Inc. (IDS), a mortgage document preparation vendor, announced recently the promotion of former Manager of Development Beckie Santos to the newly created position of Manager of New Product Development.In her new role, Santos will leverage her development experience to work closely with the IDS development team as well as operations, quality assurance, and compliance to help shape and guide future solutions.Santos joined IDS in 2004 as a developer. During her tenure in development, she became known as a go-to developer for difficult projects. In 2010, Santos was promoted to Manager of Development.In her new position, Santos will also oversee the global integrity of IDS systems. She will further work to make certain that releases run smoothly, coordinating with both customer support and development to certify that all updates are clean and efficient.“In the past 13 years that Beckie has worked at IDS, she has developed a wide breadth of experience and is known for her detailed knowledge of the IDS document engine,” Mark Mackey, VP and General Manager of IDS said. “Beckie has developed a broad set of skills in product management and development and has a deep understanding of the IDS products and services, as well as great awareness of the needs of IDS clients. I look forward to Beckie’s impact and leadership in her new role.” in Data, Headlines, News, Origination, Servicing, Technologycenter_img Share IDS Promotes Beckie Santos to Manager of New Product Development  last_img read more

Homes Selling Like Hotcakes

first_img Share in Daily Dose, Data, Featured, Headlines, News, Origination September 15, 2017 673 Views National Housing Report REMAX 2017-09-15 Joey Pizzolatocenter_img Homes Selling Like Hotcakes RE/MAX has released its September 2017 National Housing Report, which showed that the continuing trend of restricted inventory and high demand resulted in short on-the-market times. The organization notes that future reports will focus on the lasting effects of natural disasters, such as Hurricane Harvey in Houston, Texas, Hurricane Irma in Florida, and the wildfires in California.Compared to July, August’s home sales were up 2.8 percent; however, they dropped 0.84 percent year-over-year. In a nine-year history since RE/MAX began the report, August 2016’s home sale numbers still hold the record. Since Hurricane Harvey struck Houston at the end of August, home sales have dropped 21.3 percent compared to July, and 27.5 percent year-over-year.In the rest of the country, homes for sale is down 3.9 percent month-over-month and 13.7 percent year-over-year. Month Supply of Inventory set another monthly record for the report, at 3.1 months, which is up from May’s figure of 2.6 months, both of which, according to the report, are well below the 6-month figure that represents a balanced market of buyers and sellers.Days on the market for the month of August was 47 days, nearly unchanged from July’s average of 45 days. August’s number is down seven days compared to 2016.“Overall, we’re still seeing home prices rise year-over-year at just above historical averages—even with slightly declining nationwide prices in August, which is an expected annual pattern,” said Adam Contos, RE/MAX Co-CEO. “The data shows that home hunters continue to experience very limited inventory and increased competition, and home sellers are benefiting from quick sales for top dollar.”last_img read more

Honoring Women who are Shaping the Industry Landscape

first_img in Daily Dose, Featured, News, Origination Share May 4, 2018 700 Views Award Five Star Institute Homeownership HOUSING mortgage Women 2018-05-04 Radhika Ojhacenter_img On May 1, The Five Star Institute opened the nominations for the inaugural Women in Housing Leadership Awards, which aims to recognize the tireless efforts and leadership of the women who are shaping the housing industry. The award recipients will be announced at the Women in Housing Leadership Awards Banquet on September 18, 2018, at the Five Star Conference and Expo. The nominations were opened for industry peers to submit their pick of women colleagues or associates for this award. “The Women in Housing Leadership Awards recognize women whose efforts have had a powerful and positive impact on the industry, as well as women who have worked tirelessly to promoted the American Dream of homeownership,” said Rachel Williams, Editor-in-Chief of Publications at the Five Star Institute. “I look forward to many industry professionals coming nominating their women colleagues and associates for this honor and covering both the nominees and award recipients in the pages of MReport magazine. ”The inaugural Women in Housing Awards features five distinct categories—The Rising Business Leader Award, The Cultural Leader Award, The Community Leadership Award, The Diversity & Inclusion Award, and the Laurie A. Maggiano Legacy Award. The nominations close on July 2 and the award finalists will be announced in the September 2018 issue of MReport magazine. The recipients of these awards will be announced live at the Women in Housing Leadership Awards Banquet hosted during the Five Star Conference, as well as featured in the October 2018 issue of MReport. Honoring Women who are Shaping the Industry Landscapelast_img read more

Home Prices Are Rising Slowly But Steadily

first_imgHome Prices Are Rising Slowly But Steadily in Daily Dose, Data, News Home Price Appreciation Home Prices Las Vegas 2018-08-28 Seth Welborn August 28, 2018 576 Views center_img Home prices are rising slowly but steadily, and some cities are seeing faster gains than others. According to the The S&P CoreLogic Case-Shiller U.S. National Home Price NSA Index, the U.S. reported a 6.2 percent annual gain in June, down from 6.4 percent in May. While this may be a slower rate of growth, some cities, such as Seattle and Las Vegas reported higher year-over-year gains.“Home prices continue to rise across the U.S.” says David M. Blitzer, Managing Director and Chairman of the Index Committee at S&P Dow Jones Indices. “However, even as home prices keep climbing, we are seeing signs that growth is easing in the housing market. Sales of both new and existing homes are roughly flat over the last six months amidst news stories of an increase in the number of homes for sale in some markets. Rising mortgage rates – 30 year fixed rate mortgages rose from 4% to 4.5% since January – and the rise in home prices are affecting housing affordability.”Las Vegas saw the greatest price increase in the country, up 13 percent year over year, closely followed by Seattle with a 12.8 percent increase. San Francisco experienced similar growth, with home prices growing by 10.7 percent. Blitzer notes that Las Vegas’s fast growth and improving employment opportunities are key factors in its quick price appreciation.“The west still leads the rise in home prices with Las Vegas displacing Seattle as the market with the fastest price increase,” says Blitzer. “Population and employment growth often drive homes prices. Las Vegas is among the fastest growing U.S. cities based on both employment and population, with its unemployment rate dropping below the national average in the last year. The northeast and mid-west are seeing smaller home price increases. Washington, Chicago and New York City showed the three slowest annual price gains among the 20 cities covered.”Find the full report here. Sharelast_img read more

A Look Back at Tim Sloans Wells Fargo Tenure

first_imgA Look Back at Tim Sloan’s Wells Fargo Tenure March 28, 2019 782 Views in Daily Dose, Featured, journal, News Wells Fargo CEO Tim Sloan announced Thursday that he will retire, less than three years into his tenure running the bank. Sloan will step down at the end of June.C. Allen Parker, Wells Fargo’s General Counsel, will serve as interim CEO and President while the bank searches for a long-term replacement.“In my time as CEO, I have focused on leading a process to address past issues and to rebuild trust for the future,” Sloan said in a statement. “We have made progress in many areas and, while there remains more work to be done, I am confident in our leadership team and optimistic about the future of Wells Fargo.” He added that his resignation came in part because “our ability to successfully move Wells Fargo forward from here will benefit from a new CEO and fresh perspectives. For this reason, I have decided it is best for the Company that I step aside and devote my efforts to supporting an effective transition.”“Tim Sloan has served this company with pride and dedication for more than 31 years, including in his role as CEO since October 2016,” said Wells Fargo Board Chair Betsy Duke in a statement. “He has worked tirelessly over this period for all of our stakeholders in the best long-term interest of Wells Fargo.”Sloan’s announcement comes only days after several senators, including Senators Elizabeth Warren, Ranking Member of the Senate Banking, Housing, and Urban Affairs Subcommittee on Financial Institutions and Consumer Protection, and Sherrod Brown, Ranking Member of the Senate Banking, Housing, and Urban Affairs Committee, called for limitations on Wells Fargo’s growth to remain in place until such time as Sloan was no longer the company’s President and CEO.Sloan had recently appeared before Congress himself, addressing the House Financial Services Committee to discuss the bank’s progress in providing reparations related to past scandals and how the bank is working to improve its culture and better serve its customers.The hearing stemmed back to 2016, when the Consumer Financial Protection Bureau (CFPB), Office of the Comptroller of the Currency (OCC), and Los Angeles City Attorney fined Wells Fargo Bank collective penalties of $185 million for opening millions of deposit and credit-card accounts in customers’ names without their consent or knowledge. The CFPB and OCC imposed the bank with civil money penalties and demanded restitution to harmed customers.In this month’s hearing, Sloan claimed the bank has worked toward a change in leadership, culture, and practices. He pointed out that Wells Fargo has created the required ethics training for all team members titled “Change for the Better.” He also added that he “cannot promise perfection” but suggested that the changes implemented will act as a deterrent to further issues. “We’ve made fundamental changes,” Sloan said. “I can give personal assurance the bank will comply with consent decrees.”center_img tim sloan Wells Fargo 2019-03-28 David Wharton Sharelast_img read more

You might also be interested in

first_img You might also be interested in India’s leading fresh fruit portal IG International has celebrated the arrival of the 1000th container of apples from its U.S.-based partner Stemilt Growers.IG hosted a ceremony on July 24 at the Hotel Lalit, New Delhi, with guest including Mark Wallace, the Acting Minister Counsellor for the USDA, and Stemilt senior exports manager, William Young.Tarun Arora, director of IG International, gave a welcome speech, which was followed by a performance by speed painter Rabin Bar. Young and Wallace then gave presentations, and then Prakash Thakur, an ex-member of the Agricultural and Processed Food Products Export Development Authority (APEDA), spoke at length about how imported apples have benefitted Indian growers.“This celebration underlines our decade-old promise and commitment of delivering, exotic and delicious fruits to our customers,” said Arora of the celebration. Pink Lady apples “maintained good performance” in … Apples in Charts: Honeycrisp, the queen of the U.S … Mexico lifts tariffs on U.S. apples … center_img “The arrival of the 1000th container of Stemilt apples is a testimony to the growth we are experiencing as part of this partnership and the exciting future it holds.”We are also happy to continue our association with Stemilt Growers and look forward to providing only the best quality, tastiest, and freshest produce to our customers in the coming years in association with this world-renowned brand.”Young said he was “extremely proud” to see the company’s association with IG International grow from strength to strength.”Stemilt Growers is happy to be a catalyst to IG’s sustained growth and expansion in several parts of the country. We look forward to nurturing this association and offering the best to more Indian consumers,” he said.Wallace highlighted that apple consumption in India has increased, with 2.2 million metric tons (MT) of the fruit eaten last year.”While some schools in India have made it mandatory for children to carry a fruit to school every day, some are encouraging a morning fruit break,” he said.”I would like to re-emphasize that fresh fruits constitute an important part of a healthy diet, and every person should consume their daily dose of fruits.”Photo: The Huffington Post July 27 , 2018 Argentina leads the way in organic pome fruit expo …last_img read more

November 26 2018

first_imgNovember 26 , 2018 U.S.: Northwest cherry crop set to be area’s “thir … Experts analyze biggest challenges facing Chile at … You might also be interested in Turkish cherry industry eyes strong future in Chin … center_img This story is exclusive to Fresh Fruit Portal. If you would like to reproduce any elements of it on other sites or publications, please make a request to our editorial team at The Chilean Agriculture Minister on Thursday announced the beginning of the 2018-19 fresh fruit export season, with expectations of a 17% rise in volume.Antonio Walker visited Exportadora Prize in Requínoa, in the O’Higgins Region, to supervise the dispatch of a cherry shipment that will arrive in China in around a month.”Is very exciting to start this fruit season … We hope to have a very successful campaign. We are going to increase our exports by more than 17% this year, meaning that the social impact that this sector has on the country’s economy will be significant,” he said.He also spoke about the confidence that some markets such as China have in Chile, as well as growth potential in other areas.”We see that the export potential in the Middle and the Far East is really powerful. We want to double our agricultural exports in the next ten years,” he added.He highlighted that the sector exports some 5 million metric tons of products worth around US$6.5 billion worth to more than 140 countries.The start of the export season is being viewed with optimism, despite the recent hail storm that affected numerous fruit-growing regions.”We believe that it will be an interesting season. Last year we had an export record that exceeded all expectations,” said Alejandro García Huidobro, general manager of Exportadora Prize.”The great challenge we have is how to continue improving our product, how to continue innovating, how to keep arriving with a better container and a better cold chain to the final consumer,” he added.Walker added that there were two ‘red zones’ that had been affected by the hail, deemed to be the most heavily affected. One is in the O’Higgins region and the other in Maule.”We are talking about a damage of US$100 million,” he said.Ronald Bown, president of the Chilean Fruit Exporters Association (Asoex), explained that some growers had lost all of their production.”In global terms we believe that there is a figure no higher than US$150 million that will be lost, but that does not necessarily have an effect from the point of view of exports, given that, faced with a lower supply, the Chinese market will expect us to have fewer cherries, so the price is likely to increase,” Bown explained.He said that total fruit production losses from the hail shouldn’t be higher than 7%, with total exports expected to decline by 3%.Photo: Minagri Chile. U.S.: California forecasts record-breaking cherry …last_img read more

Daydream Island in the Whitsundays has commenced i

first_imgDaydream Island in the Whitsundays has commenced its demolition and construction program ahead of its $86 million redevelopment, expected to be completed in August 2018.Major works already announced will include redevelopment of the Arrivals pavilion, Reception, main Atrium area, Waterfalls restaurant, Lagoons bar, all room types and Mermaids Restaurant. Additionally, the Lovers Cove function area will be expanded and a new Asian-inspired restaurant will be built.The resort’s conference facilities will also be significantly revamped and expanded.“Once Daydream Island has reopened, there will be at least 270 job opportunities creating a huge boost for the region,” said General Manager Dawson Tang.Bookings are now open for stays from September 2018 onwards and Daydream is opening up a sales and marketing office located at Chatswood in Sydney.Enquiries for Daydream Island Resort and Spa bookings can be made on the toll free number: 1800 075 040. australiaDaydream Island Resortlast_img read more


first_imgAccorHotelsonefinestay A part of the AccorHotels family, onefinestay has brought its global luxury experience of private home rentals down under.onefinestay announced major additions to its luxury portfolio of global destinations by launching into Australia, adding 50 new luxury private rentals with 24/7 professional service and tailored experiences.onefinestay redefines hospitality for discerning travellers by offering individualised stays and bespoke services in carefully curated homes all around the world, from the finest exotic villas, mountain chalets and country piles to private homes and apartments in world-class cities.The experience is fully-managed by onefinestay, from listing the home and managing the booking through to the stay itself. The brand ensures every home is prepared to its exacting standards and its new 24/7 concierge programme Higher Living (a new amenity available during and up to a year after a stay) enables guests to effortlessly tailor their stay with extras including everything from airport transfers and grocery deliveries to spa services and hot air balloon excursions.Delivering an elevated experience and peace-of-mind to discerning travellers and homeowners, the choice of a onefinestay home is a perfect fit for families and large groups, or someone wants to explore a particular neighbourhood.Following Sydney’s entry into the private rental market space, Melbourne offers over 20 homes with more than 10 Queensland properties around Noosa added, enhancing onefinestay’s growing portfolio in Australia.Currently in the Sydney portfolio are beachfront homes in across the eastern suburbs, lower North Shore and Northern Beaches that are the epitome of grace and style, chosen for their character, space and comfort, with many designed by award winning architects or showcasing original Australian features.In Melbourne you can stay at CBD city apartments, fastidiously kept Victorian terrace homes, and a range of 1-5 bedroom homes, to be a “home away from home” available for the F1 Grand Prix, Australian Open tennis championships or a foodies delight and cultural getaway. Out of the city, look for homes towards the Great Ocean Road, the Mornington and Bellarine Peninsulars, and the world class Yarra valley wine trail.It is the first major presence for onefinestay in the Asia Pacific region.“Our newest destinations are a dream come true for sun-seeking leisure travellers and those with discerning tastes and cultural appetites,” said Javier Cedillo-Espin, CEO of onefinestay.“These new locations expand our global footprint by a great margin and allow us to offer new and incredible experiences to our guests, as well as create a new model in the luxury private rental world, with our very first resort in Mykonos.” Cedillo-Espin continues.The addition of Australia bolsters the company’s expanding portfolio of more than 10,000 homes across 200 destinations around the globe.AccorHotels’ has also opened up onefinestay’s portfolio to its Le Club members who can now access its luxury portfolio of homes around the world, or burn Le Club points on bookings, as well as accessing its concierge programme, Higher Living, which launched earlier in 2018.last_img read more


first_img 0 Comments   Share   The Arizona Cardinals announced Friday they have signed six players to future contracts. Linebackers Tim Fugger and Colin Parker, defensive linemen Ricky Lumpkin and Everrette Thompson and running back Fozzy Whittaker were all on the team’s practice squad last season and have been re-signed for 2013, whereas offensive lineman Jeremiah Warren was signed to a new contract.Warren spent most of 2012 on the Patriots practice squad after signing as an undrafted free agent out of South Florida. He started 38 career games in college and was named to the All-Big East second-team as a senior. Derrick Hall satisfied with D-backs’ buying and selling Grace expects Greinke trade to have emotional impact Top Stories Former Cardinals kicker Phil Dawson retires The 5: Takeaways from the Coyotes’ introduction of Alex Meruelolast_img read more

247 Lance Blanks Suns GM Steve Patterson ASU

first_img2:47Lance Blanks (Suns’ GM)Steve Patterson (ASU AD)Steve Keim/Jason Licht (Cardinals’ GM/Director of Player Personnel) 5:47 5pJason Rowley (Suns’ president) 2:17Keith Baker (GCU AD) 2p 4:17Michael Bidwill (Cardinals’ president)Derrick Hall (D-backs president)Mike Nealy (Coyotes) MON (2/11)TUE (2/12)WED (2/13)THU (2/14)FRI (2/15) Amber Cox/Corey Gaines (COO/Head Coach) 3:17 3:33Jerry Colangelo (USA Bask. Chairman)Greg Byrne (UA AD)Lon Babby (Suns’ President of Bask. Operations)Tim Kempton (Suns’ analyst)Al McCoy (Suns’ play-by-play announcer) 3:47Jerry Colangelo (USA Bask. Chairman)Greg Byrne (UA AD)Lon Babby (Suns’ President of Bask. Operations) Listen to the Doug and Wolf Show from 2-6pm on Arizona Sports 620 for up-to-date information on visitors for the week. Amber Cox/Corey Gaines (Mercury COO/Head Coach)Bryan Sperber (PIR President) Former Cardinals kicker Phil Dawson retires It’s the 5th annual Newsmakers Week on Arizona Sports 620’s Doug and Wolf Show — the guys bring in an array of general managers, owners and coaches from the local sports teams into the studio. Doug and Wolf will discuss all of the past, future and controversial news surrounding Arizona sports and its players.The following schedule lays out this week’s visitors in studio: 4:47Jason Rowley (Suns’ president)Kevin Towers (D-backs GM) Derrick Hall satisfied with D-backs’ buying and selling Top Stories 5:33 4:33Kevin Guy (Rattlers’ HC)Kevin Towers (D-backs GM) Grace expects Greinke trade to have emotional impact Comments   Share   2:33Lance Blanks (Suns’ GM)Steve Patterson (ASU AD)Tom Altieri (PHX Open Chairman)Steve Keim/Jason Licht (Cardinals’ GM/Director of Player Personnel) The 5: Takeaways from the Coyotes’ introduction of Alex Meruelo 5:17 3p 4pMichael Bidwill (Cardinals’ president)Derrick Hall (D-backs president)Mike Nealy (Coyotes)David Rousseau (AZ Super Bowl Chairman)last_img read more